Shipping Policy
Processing Time
After an order is successfully completed, most packages are arranged, packed, and dispatched within five working days.
Following dispatch, delivery typically takes approximately 10–20 business days, depending on the destination country, carrier service, and shipping route.
Delivery timeframes may occasionally be extended because of:
• customs inspections, checks, or clearance requirements
• transportation delays from the shipping provider
• weather-related interruptions or other operational challenges
We appreciate your understanding if delivery takes longer due to circumstances outside our control.
Tracking Your Shipment
Once your package has shipped, an automatic confirmation email containing tracking details will be sent to you.
The tracking information may be used through common parcel tracking platforms to monitor the shipment’s movement and delivery status.
If you need support locating your package, please contact customer service.
Email: service@nexoviia.com
Shipping Cost
A fixed international delivery fee of $2.99 USD applies to all orders.
Delivery Coverage
We currently provide worldwide shipping services.
If a destination cannot be served because of shipping restrictions or logistical limitations, we will contact you promptly and work with you on an alternative solution.
For questions about shipping destinations, please contact support.
Email: service@nexoviia.com
Updating Delivery Information
Any shipping address change must be requested before 11:00 PM (PDT, GMT -7) on the date the order is submitted.
After this deadline, the order may already be in fulfillment, and changes may not be possible.
To request an address correction, please contact customer service promptly.
Email: service@nexoviia.com
Different Billing & Shipping Addresses
The shipping address may be different from the billing address used to complete payment.
Order Fulfillment Schedule
Orders are processed only on business days, Monday to Friday, excluding official holidays.
Orders submitted during weekends are generally processed on the next available working day.
Warehouse & Manufacturing Fulfillment
Products may ship from regional inventory centers based on current stock availability.
Certain products may also be manufactured and dispatched directly from facilities located in the United States, Canada, or Australia according to stock allocation and logistical arrangements.
Customer Support
For assistance with shipping, tracking, delivery timing, or related inquiries, please contact us.
Email: service@nexoviia.com