Privacy Notice

Privacy Policy

About This Privacy Policy

Thank you for visiting our website. We are committed to handling personal information responsibly and protecting the information you share while using our website and services. This Privacy Policy describes the categories of information we may receive, the ways in which that information may be used, and the circumstances under which it may be disclosed. By accessing our services, you acknowledge and agree that your information may be collected, processed, stored, and transferred, including to locations such as the United States, Canada, or Hong Kong when necessary for operational purposes.

  1. Categories of Information

Information You Provide Directly:
We may receive information when you place an order, contact customer service, subscribe to updates, participate in promotions, submit billing or shipping details, or otherwise communicate with us. Such information may include your name, email address, telephone number, billing information, shipping information, and payment details.

Information About Other Individuals:
If you purchase products for another individual or arrange delivery to a third party, we may receive the recipient’s contact information and shipping details to complete the transaction.

Information Collected Automatically:
Certain information may be gathered automatically when you use our website, including IP address, browser type, operating system, device information, pages viewed, links selected, visit duration, referring websites, and website interaction activity. This information may be collected through cookies, pixels, scripts, log files, or related technologies.

Information From External Sources:
Additional information may be obtained from payment service providers, analytics services, marketing partners, social media platforms, and other business partners.

Combined Information:
Information collected from different sources may be combined for customer support, analytics, personalization, fraud prevention, and service enhancement purposes.

  1. Website Technologies

Cookies and similar technologies may be used to maintain website functionality, remember user preferences, support shopping cart operations, analyze performance, improve advertising relevance, and measure promotional effectiveness.

The technologies used may include essential cookies, performance cookies, functionality cookies, and advertising cookies.

Disabling cookies may affect the operation of certain website features. Some browser-based "Do Not Track" signals may not be recognized by all systems.

  1. How Information Is Used

Information may be processed for purposes including:

Order fulfillment

Payment authorization

Shipping and delivery management

Customer service activities

Returns and refund processing

Personalized website experiences

Marketing and promotional communications

Fraud prevention and security monitoring

Legal and regulatory compliance

Business administration and record maintenance

Analytics and reporting

Service development and improvement

  1. When Information May Be Disclosed

Service Providers:
Information may be provided to payment processors, shipping providers, customer support vendors, analytics providers, email service platforms, fraud detection services, and operational partners.

Business Collaborations:
Information may be disclosed in connection with cooperative marketing efforts, promotional campaigns, and fulfillment arrangements.

Legal Compliance:
Information may be disclosed where required by law, legal process, government request, investigation, or public safety requirements.

Corporate Transactions:
Information may be transferred during mergers, acquisitions, financing activities, restructuring events, or asset transfers where legally permitted.

Aggregated Information:
Information that does not identify specific individuals may be disclosed for reporting, research, analytics, and business intelligence purposes.

  1. Communications

If you provide a mobile phone number, you may receive transactional notifications, service-related communications, or promotional text messages.

You may opt out of promotional communications by following unsubscribe instructions or contacting customer support.

  1. Your Information Rights

Subject to applicable law, you may request access to personal information, request corrections, or request deletion of certain information by contacting customer support.

  1. Marketing Controls

You may discontinue marketing email communications by using unsubscribe options included in the communication or by contacting support directly.

Certain operational or transaction-related communications may still be sent when necessary to provide services.

  1. Minor Protection

This website is not directed toward children under the age of 13.

If we become aware that information relating to a child under 13 has been collected, reasonable efforts will be made to remove such information.

  1. Protection Measures

We maintain administrative, technical, and physical safeguards intended to help protect personal information from unauthorized access, misuse, disclosure, or loss.

Payment-related information is protected using encryption technologies. However, no method of transmission or storage can guarantee absolute security.

  1. External Websites

Our website may contain links to websites operated by third parties.

We do not control and are not responsible for the content, privacy practices, security measures, or policies of third-party websites. Users should review those policies independently.

  1. International Processing

Personal information may be processed, transferred, or stored in countries other than the country where you reside when necessary to provide services and conduct business operations.

  1. Information Retention

Personal information will be retained only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, maintain records, and fulfill contractual responsibilities.

Information that is no longer required may be deleted, anonymized, or otherwise securely disposed of.

  1. Changes to This Notice

We may revise this Privacy Policy periodically.

Continued use of the website following publication of updates constitutes acceptance of the revised Privacy Policy.

  1. Local Privacy Rights

Residents of certain jurisdictions, including California, may have additional privacy rights under applicable law.

Requests concerning such rights may be submitted through customer support.

  1. Contact Information

Questions, concerns, or complaints regarding this Privacy Policy may be directed to:

Contact: service@nexoviia.com